What is NetPhonePlug? NetPhonePlug is a service that allows its users to make telephone calls via Internet with extremely advantageous rates, especially for international calls. How can NetPhonePlug provide such low rates? Our international rates are among the most convenient because with our VoIP systems we are able to use less expensive routes than those used with traditional calling plans. How does the system developed by IPKOM work? Unlike traditional telephone communications systems where the entire phone call travels across traditional phone lines, our system is routed over the interned to the destination country where it is then reconverted into a traditional phone call and forwarded to the desired receiver. What does VoIP mean? VoIP stands for Voice over IP (Internet Protocol). VoIP is the technology used to send “Voice” signals over the Internet. What is a VoIP phone? A VoIP phone is a telephone that is already configured to make phone calls over the Internet and which is connected to a LAN through a network cable (RJ45 Connector), rather than to a traditional phone line. What is a VoIP line? A VoIP line is a phone line that, as far as the user is concerned, has the same characteristics of a traditional phone line (you can connect telephones, switchboards and cordless phones). Do I need to add new cables in order to install a VoIP line? No. In order to install a VoIP line, the only thing you need is an Internet connection (ADSL or similar). Can I only call other VoIP phones from my VoIP phone? No. With NetPhonePlug you can make calls to ALL types of phones, traditional and mobile, throughout the world.. How much will I spend to call from one VoIP phone to another VoIP phone? Calls from one VoIP phone to another VoIP phone are FREE. How much will I spend to call from a VoIP phone to traditional or mobile phones worldwide? The cost of a phone call from a VoIP phone to a traditional phone depends only on the geographic location of the receiver, and therefore varies from one region to another. For calls from a VoIP phone to a mobile phone the rates vary depending on the service provider of the mobile phone. For detailed information on worldwide rates please see the section Can I receive calls on my VoIP phone? At this time it is possible to receive calls only from other VoIP phones, but in the near future it will be possible to request a phone number be assigned to you in the geographic district of your choice and with which you will be able to receive calls from any other type of phone, including mobile phones. Is it possible to have a call record sheet?? Through our website registered users can, at any time of the day and from anywhere in the world, verify their phone traffic details, including the number called, duration of call, cost, etc. What do I need to make VoIP calls? In order to make VoIP calls you need the following: an Internet connection (ADSL or similar), a VoIP device or telephone, and a VoIP line furnished by www.NetPhonePlug.com I have a company with a number of traditional phones and a switchboard (BPX). Is it possible to convert all of these existing phones into VoIP phones? YES, it is possible to convert all of your existing phones into VoIP phones; to do so you need a VoIP device (included in the OFFICE KIT). Once this is connected to the switchboard, it will allow the existing phones to make calls either via VoIP or with traditional lines (using your existing phone company). For further information on this type of configuration, please see the section FIGURE. If I want to discontinue service in the future, what do I have to do? Renewal of our VoIP service is not automatic—service is only continued after the client has made payment for the annual subscription fee. If you do not wish to continue service, you simply do not renew your subscription. How many phone calls can I make at the same time with one ADSL connection? With a 640 Kb/s Downstream ADSL connection you can make up to 8 calls simultaneously (you need a VoIP line for each phone call) since each call occupies a maximum of 12kbt/s of IP bandwidth. However, to have an optimal quality we suggest you avoid making more than 4 calls simultaneously, if possible.